Two Inspiring Days of Learning and Exchange in Schuttrange
On 16 and 17 December, we were warmly hosted by our colleagues in Schuttrange, Luxembourg. With around 4,250 residents representing 87 nationalities and fewer than 50 municipal employees, Schuttrange is a compact but highly diverse municipality. By adopting smart technologies, it strengthens municipal operations and creates new opportunities for citizen engagement. Its approach is rooted in data-driven solutions, cybersecurity, and building digital literacy among both staff and citizens.
Within T4R, Schuttrange plays a key role by piloting digital solutions that help monitor, predict and mitigate risks related to climate, infrastructure and public health. The aim is not only local impact, but also to exchange expertise and develop approaches that can be useful for other municipalities.
The visit began with insights from local stakeholders working with the Local Digital Twin (LDT). Marianne Leineweber (LSC360) presented a range of concrete use cases, while Tania Velez shared how the Digital Twin supports her daily work by making it more efficient, less error-prone and more user-friendly.
Target
your audience
A central element
of the programme was a DKSR-designed workshop on stakeholders and personas in
LDTs. Users use LDTs to create results, stakeholders take decisions based on
those results, and target groups can be one or both. All of them, however, can
be described through personas: groups that use an LDT for a similar purpose. In
the workshop, partners worked on five personas, identifying and prioritising
their Jobs (why they use the LDT), Gains (what they want to achieve) and Pains
(the challenges they face). Each group focused on one persona, making
differences in perspectives explicit and comparable.
The personas ranged from IT specialists, who struggle with interoperability, accessibility and aligning pilots with sustainable business models, to citizens and activists who intuitively use 3D models to work on environmental improvements but need transparency and trust around data access. Research scientists highlighted the value of validation, replication and trustworthiness, alongside frustrations about limited data access and an overload of standards. Public-sector decision makers, such as planning directors and mayors, emphasized gains in compliance, accountability and trust, while pointing to fragmented systems, incomplete data and the risk of undermining public trust if information is incorrect or inaccessible.
Through this exercise, partners got more clarity on where they should focus their efforts and where they can make the most impact.
Learning
journeys
Learning journeys
were another key focus. During the K8 workshop, two new tools were launched to
support the creation of individualized learning journeys, built from 72 micro
learning units across three levels and four frameworks. Partners tested beta versions
of the tools and conducted initial runs with the T4R customized AI Agent. The
City of Utrecht shared its experience in developing learning journeys for
diverse target groups, connecting six target groups, five skill sets and
existing expertise to curate tailored learning paths.
In the coming period, pilot partners will start implementing their pilots, organize local training programmes, and partners jointly develop a starter kit for LDTs.